CONTACT INFORMATION
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For any questions or concerns regarding orders or general information, please contact the following:
Tele: 702-210-5865 (TEXT)
Email: info@derrishabhair.com
You will receive a response with 24 hours.
Because customer service is our #1 priority we NEVER want to miss you questions or concerns, so PLEASE DO NOT DM US ON INSTAGRAM REGARDING ORDERS.
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SHIPPING
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Derrisha B. Hair and Wigs ship with USPS.
ALL orders REQUIRE a signature upon delivery. NO EXCEPTIONS.
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If you received tracking and your tracking has NO movement, please let us know immediately so that we can personally assist you.
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PROCESSING
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ALL custom wig orders REQUIRE up to 7 business days to process BEFORE shipping. Weekends are not included in business days. Your order WILL ship within the timeframe provided.
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For Holiday's this timeframe may vary due to high productivity.​
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When your order ships, you will receive confirmation via email.
REFUNDS/EXCHANGES
ALL SALES ARE FINAL AFTER SHIPPING.
Exchanges are approved when and only if you receive the wrong item(s) or if you received anything damaged. Exchanges must take place within 48 hours from the time your order was delivered. Please email info@derrishabhair.com the following:
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Please provide:
Full Name on order
Image/Video of damages or Proof of Wrong Item​
CANCELED OR ORDERS
Orders that have NOT shipped out can be canceled.
PRE-MADE WIGS: $20 RESTOCKING FEE
CUSTOM MADE WIGS: 20% RESTOCKING FEE
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Restocking fees are applied to ANY returned/canceled unit. These fees will NOT apply to wigs needing correction, if customer receives an incorrect order, etc.
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If you placed an order and your order shipped, shipping will NOT be refunded as your order carried out it's responsibility. If your order has tracking that never updated you will be refunded in two parts. The product and then the shipping.
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Derrisha B. Hair & Wigs was formally known as LUSH HAIR & WIGS by Re.